Term & Conditions

Welcome to TeeZign Custom Print App. We hope you enjoy using our facilities. Please appreciate and understand that this is a legal world and that you, by not immediately leaving this website now or immediately after reading our terms of service is accepting our services under the terms of this agreement. It is your obligation to keep yourself informed of any changes that may occur between visits, as using our services each time is under the condition that you accept all our terms and conditions. We may change our terms and conditions from time to time without expressly informing you.

​TeeZign Services
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TeeZign Guarantee

We stand behind the quality of our products and services. If you are not satisfied with your purchase from us, simply contact us within 7 days from the date of your purchase and subject to the following criteria, we will refund the full price of the product in question, excluding postage and processing costs.

Our products are made to order with the best quality materials possible using our state-of-the-art digital printing equipment.

TeeZign takes great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

​Spelling, punctuation, or grammatical errors made by the customer

Inferior quality or low resolution of uploaded images

Design errors introduced by the customer in the design creation process

Errors in user-selected options, such as product type or size

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, TeeZign does not proof documents created by its customers prior to processing. If you are unsure about your artwork or to make changes such as background removal, or if you have any other design questions please don’t hesitate to contact us at sales@teezign.com.au for an artwork quote before proceeding with your order.

Intellectual Property Rights of TeeZign and Third Parties

TeeZign is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly.

TeeZign has the sole discretion to reject any order that it considers libellous, defamatory, obscene, profane (according to standards established by Australian law), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for TeeZign production.

Any image design you upload is your intellectual property and you are responsible to not use Teezign Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

The Difference Between Printing on White Garments and Coloured Garments


In order to be able to print on a coloured garment, we first have to spray the garment with a pre-treatment solution that gives the white ink something to stick to.  We then lay down a nice thick layer of white ink, followed by the coloured layer.  Because of this, colours tend to look less bright when printed on a white garment.  When we print on a white garment, the material absorbs the ink, meaning it loses a bit of vibrancy.  Please ensure that you contact us to discuss these differences and request samples before placing a larger order.

The Difference Between Our Screen and Your Screen

Everyone’s monitors are different, which means that there are going to be small differences in the colours that you see on your screen and what our team is looking at.  In the same way, there is going to be a variation in what you see on screen to the actual garment or print colour.  For this reason, please allow a 10% variation on both prints and garments, as well as a 10% difference in the print size.

TeeZign uses a DTG printing machine. Nonetheless, they are still machines with both strengths and weaknesses in different areas. One example is the ability to print on specific garments which produce more vibrant prints on white garments.  Our printer utilises its own rip software and therefor interprets the colours in your artwork differently than digital printing, which utilises water-based inks that are cured directly into the material of the garment.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, TeeZign does not proof documents created by its customers prior to processing.  When in doubt, call us – we're super friendly and helpful.​

TeeZign Approval Disclaimer 


We consider the payment of an invoice or emailing a reply with approval constitutes as an authority to proceed on your order.  Clients are requested to check thoroughly before approving. We have taken the utmost care creating your artwork, however, we are not liable for client error.

We recommend that you check all proofs thoroughly before approving. We endeavour to be as accurate as possible; however please note that due to the production process, colours, position, size and scale are indicative only.

TeeZign Garment Availability Disclaimer

We are proud to offer a wider range of garments than any other printer to give our customers as much choice as possible.  The downside to this is that our suppliers do run out of stock occasionally.  To ensure these stock delays do not affect the production schedule on your order, TeeZign will take the liberty of swapping your garments over to another supplier of equal or higher quality.  It is not always possible to confirm these changes with you beforehand so if you have your heart set on a brand or style, please let us know at the time of your order.  

Delivery Timeframes


TeeZign takes great pride in fulfilling our processing and printing on time and often ahead of schedule. We use Australia Post to ensure your orders are delivered on time and with care. Unfortunately, some circumstances are out of our control, and in the unlikely event there is a delay, we cannot take responsibility. We will however do our best to ascertain the reason for the delay and resolve the issue as soon as we can.   

If you place an express order, please check the Australia Post Express Next Day Network to ensure you will receive your order on time. If you have a strict deadline or have any questions about express orders, please give us a call prior to placing your order.  We recommend that you call to check that your stock is available prior to place your order to avoid delays.  In the event of a delay due to stock, TeeZign will still produce your order as quickly as we possibly can.  Please note that any delays due to stock or shipping do not warrant a refund on the express fee paid as we still print and ship an order in an expedited time frame. 

Washing Instructions


The longevity of your tee and prints is largely up to you. To ensure you get as much wear out of them as possible please follow these instructions carefully:

Cold gentle wash inside out
Do not tumble dry
If you must iron, iron inside out
Do not dry in direct sunlight​

Eligibility for Persons Under 18 Years of Age


TeeZign will only knowingly provide products or services to persons who can lawfully enter into and form contracts under applicable law. If you are under the age of 18 but are at least 13 years of age, you may order products or services only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Children under the age of 13 may view our Website but MAY NOT place orders. 

Responsibilities


Users are and shall be wholly and exclusively responsible, at their own cost, for All telecommunications lines, modems, communication controllers, routers, multiplexers, terminals and all other equipment, hardware and software necessary to access and use the Website and Services;
The use that it makes of the Website, including any article, material, literary or artistic work, design or other matter that they author, invent, create, develop or produce;
Complying with all laws, regulations and rules in the uses country or jurisdiction;
Complying with any recommendations or guidelines issued by TeeZign with respect to the use of the Website and/or services and
Ensuring that all electronic or other media it uses in connection or in conjunction with the Website and the services provided complies with these Terms of Use and all applicable laws, regulations and rules.

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